Cancellation Policy
Cancellation Policy
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Order Cancellation:
- Customers can cancel their orders within 24 hours of placing the order.
- To cancel an order, customers must contact our customer support team via email or phone and provide the order details.
- Refunds for cancelled orders will be processed within 3 business days and will be issued in the same form of payment used during the purchase.
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Return and Refund Policy:
- We strive to provide high-quality products and ensure customer satisfaction. If customers are not completely satisfied with their purchase, they may request a return and refund.
- Customers must notify us about their intention to return a product within 1 day from the date of delivery.
- The returned product must be unused, unopened, and in its original packaging.
- Customers are responsible for the shipping costs associated with returning the product unless it arrived damaged or was defective.
- Once we receive the returned product and verify its condition, we will initiate the refund process.
- Refunds will be issued within 3 business days and will be made in the same form of payment used during the purchase.
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Exchange Policy:
- We do not offer direct product exchanges. If customers wish to exchange a product, they must follow the return policy mentioned above and then place a new order for the desired product.
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Exceptions:
- Customized or personalized products may not be eligible for cancellation, return, or refund unless they arrived damaged or were defective.
- Perishable items such as fresh spices or products with a limited shelf life may not be eligible for return or refund.
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Contact Information:
- For cancellation, return, or refund requests, customers can reach out to our customer support team through the following channels:
- Email: annamsrecipesshop@gmail.com
- Phone: 9025948399
- Business Hours: 10am to 6pm Mon-Fri
- For cancellation, return, or refund requests, customers can reach out to our customer support team through the following channels: