Cancellation Policy

Cancellation Policy 

1. Order Cancellation:

   • Customers can cancel their orders within 24 hours of placing the order.
   • To cancel an order, customers must contact our customer support team via email or phone and provide the order details.
   • Refunds for cancelled orders will be processed within 3 business days and will be issued in the same form of payment used during the purchase.

2. Return and Refund Policy:

   • We strive to provide high-quality products and ensure customer satisfaction. If customers are not completely satisfied with their purchase, they may request a return and refund.
   • Customers must notify us about their intention to return a product within 1 day from the date of delivery.
   • The returned product must be unused, unopened, and in its original packaging.
   • Customers are responsible for the shipping costs associated with returning the product unless it arrived damaged or was defective.
   • Once we receive the returned product and verify its condition, we will initiate the refund process.
   • Refunds will be issued within 3 business days and will be made in the same form of payment used during the purchase.

3. Exchange Policy:

   • We do not offer direct product exchanges. If customers wish to exchange a product, they must follow the return policy mentioned above and then place a new order for the desired product.

4. Exceptions:

   • Customized or personalized products may not be eligible for cancellation, return, or refund unless they arrived damaged or were defective.
   • Perishable items such as fresh spices or products with a limited shelf life may not be eligible for return or refund.

5. Contact Information:

   • For cancellation, return, or refund requests, customers can reach out to our customer support team through the following channels:
     • Email: annamsrecipesshop@gmail.com
     • Phone: 9025948399
     • Business Hours: 10am to 6pm Mon-Fri